Title of the document Online Banking Log-In
Title of the document Online Banking Log-In

ST HELENA PAY – MERCHANT INFORMATION

The best way to pay – St Helena Pay

Benefits to your business
  • Direct payment for goods and services – no time wasted chasing bad debtors.
  • Fewer visits to the Bank – direct payments decrease the amount of physical cash you need to bank, and reduces the number of cheques you need to submit for processing.
  • Increased business – attract more sales by offering the Cashback service.
  • Island-wide payments – the new terminals can be issued with a Mobile SIM Card, allowing payments to be made wherever there is an internet connection – great for mobile businesses!
Did you know there are…
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LOCAL DEBIT CARDS IN CIRCULATION
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BUSINESSES OFFERING ST HELENA PAY (ST HELENA)
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BUSINESSES OFFERING ST HELENA PAY (ASCENSION)
St Helena Pay Service Features

Services you will be able to offer your customers:

SALES

Accept Local Debit Card payment for good and services

CASHBACK

An optional service you can offer to your customers

PRE-AUTHORISATION

For the reservation of cardholder funds for a pre-determined time, giving the merchant the option of completing the transaction at a later date.

REFUNDS

Transferred directly to the customer’s account

GRATUITY (TIP)

For hospitality businesses

Business Support

We provide the following support service to participating business:

  • Terminal Equipment provision, which includes installation, training and repair/replacement service
  • Daily settlement from business establishment card account to nominated Business Current Account
  • St Helena Pay Services Helpline
  • Out of Business Hours Support – IT out of hours call out first hour £15.00, thereafter £7.50
  • Choose a Business Account package that includes Online Banking, so that you can closely monitor your Local Debit Card transactions
Transaction Charges

For every payment made using a Local Debit Card, a transaction fee of 0.85% will be applied to the Business.  This charge is capped at £3.00 per transaction. There is no transaction fee for Cashback transactions.

Apply, Amend or Cancel the St Helena Pay Service

Complete the below form if you would like to apply for the service, or amend and cancel your current service. 

For further information, contact us on customerservices@sainthelenabank.com

Completed forms must be returned to the Bank, either in the main branch, remote banking sites or kiosks. Click here for opening hours. 

Terms and Conditions

Apply for St Helena Pay Online

To be used when opting to provide the St Helena Pay Service to your customers at your Business Establishment

Download St Helena Pay Application (St Helena)

For St Helena Businesses – Use this form to Apply, Amend or Cancel your St Helena Pay Service

Download St Helena Pay Application (Ascension)

For Ascension Businesses – Use this form to Apply, Amend or Cancel your St Helena Pay Service

Contact Us

(+290) 22390

customerservices@sainthelenabank.com