We observe a strict adherence to confidentiality in handling your personal details and will not give out your personal details to any third party without your written consent except where:
We are required to do so by the law
We will not give your name and address to anyone else for marketing purposes.
We will only give account details and information over the telephone or via any online banking arrangement if our security screening has been met. Should you choose to contact us via email and request communication through this format, it is understood that this will be at your own risk. The bank is not liable for any disclosure of customer information and subsequent actions that may arise from using this format.
Unless we have made other specific and documented arrangements, all changes to your customer details or instructions for the operation of your account must be made to our office in writing carrying a valid signature. Please contact us if you would like to know more about these arrangements.
The bank adheres to best practice with regard to data protection of our customers’ personal and financial information.
The personal information you give us will be treated in confidence and will not be disclosed to any third parties except where permitted by law or where your consent has been received (see above). Under our adherence to best practice in privacy and data protection, a customer’s information will be held on our systems and may be used in the following ways:
To process and respond to requests, enquiries and complaints received from you
To assist us in providing the service for which you have applied (e.g. regular receipt of bank statements)
To keep you informed of another services which may be of interest to you
Enquiries may also be made from credit checking agencies or organisation, and in such cases the bank will only disclose information to this third party if consent is given by you and with your prior knowledge
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Some of the advertisers and web analytics organisations we work with also place cookies on your computer via our website in order to tailor advertising that you see on other websites and to help us analyse the effectiveness of our online marketing.
How to disable Cookies
When accessing this site, if you choose not to disable the cookies you will be indicating that you are happy for cookies to be placed on your computer. You can disable these cookies at any time by adjusting the settings in your browser. The help function in your browser should tell you how to do this. However, you may not be able to use some of the features on our website(s) without some of the cookies. Please see our website and Online Banking website terms and conditions for cookie requirements and required compliance.
The default cookie setting for any browser is to accept all website cookies. Users can however control whether their browser accepts or rejects cookies. Visit your browser’s online help centre for guidance on enabling cookies.
If you have an enquiry about the information we hold about you, please contact us using the information below.