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Online Banking

 

 

 

Online Banking gives you the ability to manage your money at any time from anywhere.  Stay in control of your finances and avoid the queues.  Upgrade to an account package with Online Banking to take advantage of these great features.

Terms and Conditions

Personal Banking

First-time Online Banking Users will receive a Three-Month Free Trial
For Premium Account Holders Only
Features
  • Access all personal accounts from a single login
  • Obtain real-time account balances and transaction information on your personal account(s)
  • View up to two years of account history for your personal account(s)
  • Make local account transfers
  • Make international payments
  • Future-date account transfers
  • Use i-Mail to contact us
  • Export account balances and transaction lines
Security and Guidance

Please read our Privacy Policy and Customer Data Security for all your security information.

Apply for Personal Online Banking

Anyone with a Premium Account can apply for Online Banking. 

For further information, contact us on customerservices@sainthelenabank.com

Completed forms must be returned to the Bank, either in the main branch, remote banking sites or kiosks. Click here for opening hours

Personal User Guide

For Applicants who do not have an Account Package

To receive a Premium Package with Online Banking you must apply for an account package. Each customer is allowed one package, however, this is subject to their account type. If you have both an individual and a joint account, you will have one package for your individual account(s) and one package for your joint account(s).

Please ensure you only complete the information applicable to the application you are applying for – if you are applying for an individual account package, please only list your individual accounts in the application.

Please complete both Package Application and Online Banking Appendix Forms, or apply online.

Note – If you would like to apply for a package with a Local Debit Card attached, you will need to also complete the Local Debit Card Appendix to submit with this application (you will not have to complete a second Package Application). Click here for Local Debit Card page.

Package Application Individual

Online Banking Appendix Individual

Apply for an Individual Package Online

Package Application Joint

Online Banking Appendix Joint

Apply for a Joint Package Online

For Applicants who already have an Account Package

If you have a package, all you need to do is complete the Online Banking Appendix and your Package Amendment Form where you will need to tell us what you would like to change on your package – in this instance, you are requesting to possibly upgrade to a Premium Account from a Basic Account to include Online Banking.

Online Banking Appendix Individual

Online Banking Appendix Joint

Amendment Form

Business Banking

First-time Online Banking Users registering for a Standard Package will receive a Three-Month Free Trial
For Standard and Premium Account Holders Only
Features
  • Access all business accounts from a single login
  • Obtain real time account balances and transaction information for your business account(s)
  • Utilise multiple user Online Banking access
  • Setup account access and transaction permission for users
  • View up to two years of account history for your account(s)
  • Make local account transfers
  • Make international payments
  • Future-date account transfers
  • Process multiple account transfers in a single transaction
  • View transaction details of transactions made
  • Use an i-Mail feature to contact us
  • Export account balances and transaction lines
Premium Package (£30 per month):

Local Account Transfers

Undertake local account transfers at your convenience with the Online Banking service, debiting your account and crediting the local account of the persons or organisation you are paying.  Set up users and groups to separately authorise and verify your transfers.

International Payments

Set up your international payee(s) and transfer money from your account whenever you need to. 

Journals

Save time – Create, process and re-use journals; ideal for multiple, monthly recurring payments.

Direct Debit Scheme

Save time, by processing a Direct Debit Collection service from your Online Banking account.

IT Setup Support

Bank of St Helena can provide the necessary support to assist in the set up of your users and administrators. 

 

Standard Package (£5 per month):

The standard Package allows for a reduced number of features:

20 Local Account Transfers

Undertake 20 local account transfers at your convenience with the Online Banking service, debiting your account and crediting the local account of the persons or organisation you are paying.  Set up users and groups to separately authorise and verify your transfers.

International Payments

Set up your international payee(s) and transfer money from your account whenever you need to. 

1 Journal

Save time – Create, process and re-use your journal; ideal for multiple, monthly recurring payments.

Fees

Account Transfer over usage          £0.50 per transaction
Journal Payments over usage         £0.50 per transaction line

Security and Guidance

Please read our Privacy Policy and Customer Data Security for all your security information.

Apply for Business Online Banking

Anyone with a Standard or Premium Account can apply for Online Banking. 

For further information, contact us on customerservices@sainthelenabank.com

Completed forms must be returned to the Bank, either in the main branch (Customer Service Terminal), remote banking sites or kiosks. Click here for opening hours

For Applicants who do not have an Account Package

To receive a Standard or Premium Package with Online Banking you must apply for an account package. Each customer is allowed one package, however, this is subject to their account type. If you have both an individual and a business account, you will have one package for your individual account(s) and one package for your business account(s).

Please ensure you only complete the information applicable to the application you are applying for – please only list your business account(s) in the application.

Please complete both Package Application and Online Banking Appendix Forms or apply online.

Note – If you would like to apply for a package with a Local Debit Card attached, you will need to also complete the Local Debit Card Appendix to submit with this application (you will not have to complete a second Package Application). Click here for Local Debit Card page.

Package Application Business

Online Banking Appendix Business

Apply for a Business Package Online

For Applicants who already have an Account Package

If you have a package, all you need to do is complete the Online Banking (Appendix) Application and your Package Amendment Form where you will need to tell us what you would like to change on your package – in this instance, you are requesting to possibly upgrade to a Premium Account from a Basic Account to include Online Banking.

Online Banking Appendix Business

Amendment Form

Contact Us

(+290) 22390

customerservices@sainthelenabank.com