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Local Debit Card

Local Debit Card Services

Local Debit Cards are a part of the Bank’s St Helena Pay Service and are available free of charge to all customers. They are a part of the Bank’s Account Package Service, giving our Personal and Business customers an improved banking experience.

Terms and Conditions

Benefits of Banking by Card

Pay the Easy Way – Use you Local Debit Card for quick and easy payments.

Save Time – Eliminate the need to queue for cash, cut down on the time it takes to write cheques.

Go Paperless – Save the environment, support the green initiatives.

Get Cash – Cashback services from participating merchants.

Card Transactions

The transactions you will be able to undertake using your Local Debit Card include:

SALES

Use your Local Debit Card to make payment for goods or services purchased from any participating business.

CASHBACK

Participating establishments can offer cashback to their customers making payment by card.

REFUNDS

Just as you pay automatically for goods or services using your Debit Card, participating business can also refund your payment automatically to your account should you return any goods to them. 

PRE-AUTHORISATION

This card feature will allow you and your service provider to set aside an agreed amount to reserve the services requested, e.g. a deposit for travel bookings.

Telephone Card Services

Local Debit Card holders have access to our automated telephone support line on (+290) 25335. Using this service you can:

  • Activate your new Local Debit Card, setting your unique PIN and Memorable Security Number
  • Check your real-time bank balance at any time
  • Change your PIN and Security Number
  • Report your card Lost or Stolen.  This will block your card to prevent unauthorised use
Information you will need to access the service:
  • Debit Card Number (16 digit number)
  • Bank Account Number (the first 4 digits – these usually end in 002, 003 etc)
  • Date of Birth (xx / xx / xxxx)
  • Card Security Number (6 digit number)

Click here for full ‘How to use Telephone Card Services’.

Monitor your Transactions with Online Banking

Customers with Online Banking can monitor and track their card transactions and view up to two years of account history. Click here for more information. 

How to Register

Apply for a Local Debit Card

Anyone can apply for a Local Debit Card for their Personal or Business Current Accounts for free.

For further information, contact us on customerservices@sainthelenabank.com

Completed forms must be returned to the Bank, either in the main branch, remote banking sites or kiosks. Click here for opening hours

 
Applying from Ascension Island

Ascension customers can contact the Ascension Branch on (+247) 66123 or AscBranch@sainthelenabank.com to apply for their Local Debit Card. Cards will be sent via the MV Helena and will be subject to application deadlines.

For Applicants who do not have an Account Package

Although Local Debit Cards are free of charge, you will still need to apply for a package. Each customer is allowed one package, however, this is subject to their account type. If you have both an individual and a joint account, you will have one package for your individual account(s) and one package for your joint account(s).

Please ensure you only complete the information applicable to the application you are applying for – if you are applying for an individual account package, please only list your individual accounts in the application.

Please complete both Package Application and Local Debit Card Appendix.

Note – If you would like to apply for a Premium Package (£2/month) with Online Banking along with your Card, you will need to also complete the Online Banking Appendix to submit with this application (you will not have to complete another Package Application). Click here for Online Banking page.

Package Application Individual

Local Debit Card Appendix Individual

Apply for an Individual Package Online

Package Application Joint

Local Debit Card Appendix Joint

Apply for a Joint Package Online

Package Application Business

Local Debit Card Appendix Business

Apply for a Business Package Online

For Applicants who have an Account Package

If you have a package (Basic, Standard or Premium), all you need to do is complete the Local Debit Card (Appendix) Application and your Package Amendment Form where you will need to tell us what you would like to change on your package – in this instance, you are requesting to add a Local Debit Card to your account package.

Complete Online

Amend your Package Online

Download Forms

Local Debit Card Details Individual

Local Debit Card Details Joint

Local Debit Card Details Business

Amendment Form

Replacement Local Debit Card Request

Local Debit Cards can be used at any of the following establishments offering the St Helena Pay Service:

(click here to download the full list)

Ascension Island customers can use their Local Debit Card at the Bank for Cash Withdrawal and Pay-in Transactions. 

Jamestown

Rose & Crown Ltd – Market Street

The Hive (Rose & Crown) – Market Street

Moonbeams (Rose & Crown) – Market Street

The Arch Shop (Rose & Crown) –  Grand Parade

Queen Mary Store – Napoleon Street

Victoria Store – Ladder Hill Corner

Barracks Warehouse (Queen Mary Store) – Barracks Square

Sure South Atlantic Ltd – Bishops Rooms, Main Street

Grocery Shop (WA Thorpe & Sons) – Market Street

Thorpe’s Accounts (WA Thorpe & Sons) – Market Street

Thorpe’s Wholesale (WA Thorpe & Sons) – Market Street

Tinkers (WA Thorpe & Sons) – Market Street

Emporium (WA Thorpe & Sons) – Napoleon Street

Get Carters – The Mule Yard

Mantis Hotel – Main Street

Serena’s Gift Shop – Main Street

The Inkwell Bookshop – Napoleon Street

CJ Collections – Napoleon Street

SHG Customs – Freight Terminal

SHG Post & Customer Services – Post Office

SHG Health – Pharmacy

Essence Beauty Salon – The Cellar, Consulate Hotel

Bliss – The Cellar, Consulate Hotel

Anne’s Place – Castle Gardens

Atlantic Store – Market Street

St Helena Growers – Jamestown Market

Island Images Sandwich Bar – Jamestown Market

GK Crafts – Jamestown Market

G-Unique Designs – Jamestown Market

Benji’s Store – Upper Jamestown

JJZ Retail – Upper Jamestown

St Helena Insurance Agency (Solomon & Company) – Malabar Building

Shipping & Travel (Solomon & Company) – Malabar Building

DIY Store (Solomon & Company) – Main Street

Greenlands (Solomon & Company) – Market Street

The Star (Solomon & Company) – Main Street

Special Orders Centre (Solomon & Company) –  Main Street

Solomon’s Cash Office (Solomon & Company) – Main Street

Warrens Wholesale (Solomon & Company) – Narrabacks

Jamestown Fuel Station (Solomon & Company) – Narrabacks

Half Tree Hollow / Ladder Hill

MTBs Pick & Pay – Clinic Drive

SydneRays – Cow Path

Andy’s Shop – Nr Evergreen Tree

HTH Fuel Station (Solomon & Company) – Nr Salvation Army Hall

HTH Supermarket (Solomon & Company) – Nr Salvation Army Hall

Joshie’s Road Side Drop-In – Nr Salvation Army Hall

Tasty Bites – Ladder Hill

Cutting Edge – Ladder Hill

Rosie’s Taste 4 Life – Ladder Hill

Beauty Spot – Ladder Hill

St Pauls

Philip John’s Shop – Near St Paul’s Cathedral

PEAKS – Sawmill – Near St Paul’s Cathedral

McDaniel’s Shop – Cleugh’s Plain

McDaniel’s Complex Quarry – Donkey Plain Quarry, New Ground

Alarm Forest

Somerville Store – Seaview

Levelwood

Supermarket (Solomon & Company) – Silver Hill

Longwood

Longwood Supermarket (Rose & Crown) – Longwood Green

Longwood Hardware (Rose & Crown) – Longwood Green

DPS (St Helena) – Longwood Gate

ST HELENA AIRPORT

St Helena Airport – Check-In

Rose & Crown Duty Free

SHG Customs – Arrivals Terminal

Contact Us

(+290) 22390

customerservices@sainthelenabank.com