Title of the document Log In

Are you COVID-19 Prepared?

COVID-19 Advice for Customers

Loans and Payments

The Bank is prepared to work closely with Lending customers should they be able to demonstrate how the potential threat of COVID-19 has impacted them.

Please contact the Lending Section on 22390.

Drop your Banking Forms in the Designated Boxes or at the Customer Service Terminal

Bank of St Helena Ltd strongly advises customers to use the Drop-in Boxes located to the left of the entrance in the main Bank, at the Wharf Kiosk and Remote Banking sites; or the Customer Service Terminal (Station 5) 

Tellers will continue to process Cash Withdrawals and Pay-in Requests at the counters for all banking sites, but it is recommended that other banking requests be completed using the drop-in system. Paperwork that can be dropped includes: Account Transfers, Bill Payments and Remittance Forms. 

For application forms and information, customers can use the Customer Service Terminal. You may also collect Local Debit Card Packs, Online Banking Packs and Cheque Books from the Terminal as well. 

Sign-up for Online Banking

Personal Online Banking
First-time Online Banking Users will receive a Three-Month Free Trial

With Premium Personal Online Banking (£2 per month), the transactions you will be able to undertake include:

Statements and Balance Checks – Access your statements and check your real time balance at any time.

Local and International Account Transfers – Undertake your account transfers at your convenience for both local and international transfers.

Journals – Create, process and re-use journals; ideal for multiple, monthly recurring payments.

i-Mail – Contact us with any queries.

 


 

Business Online Banking
STANDARD
First-time Online Banking Users registering for a Standard Package will receive a Three-Month Free Trial

With Standard Business Online Banking (£5 per month) the transactions you will be able to undertake include:

Statements and Balance Checks – Access your statements and check your real time balance at any time.

20 Local and Unlimited International Account Transfers – Undertake your account transfers at your convenience for both local and international transfers.

1 Journal Batch – Create, process and re-use 1 journal; ideal for multiple, monthly recurring payments.

i-Mail – Contact us with any queries.

PREMIUM

With Premium Business Online Banking (£30 per month) the transactions you will be able to undertake include:

Statements and Balance Checks – Access your statements and check your real time balance at any time.

Unlimited Local and International Account Transfers – Undertake your account transfers at your convenience for both local and international transfers.

Unlimited Journals – Create, process and re-use 1 journal; ideal for multiple, monthly recurring payments.

i-Mail – Contact us with any queries.

Direct Debits – Save time, by processing a Direct Debit Collection service from your Online Banking account.

IT Setup Support – Bank of St Helena can provide the necessary support to assist in the set up of your users and administrators. 

Sign-up for Online Banking and limit your need to visit the Bank. All forms must be returned to the Bank at the Customer Service Terminal (Station 5) or the Drop-in box at the Wharf. We will contact you for verification. 

For further information, contact us on customerservices@sainthelenabank.com.

Note: If you are applying for both Online Banking and Local Debit Card, you only need to complete one Package Application Form and submit both Online Banking Appendix and Local Debit Card Appendix with the application.

Package Application Individual

Online Banking Appendix Individual

Apply for an Individual Package Online

Package Application Joint

Online Banking Appendix Joint

Apply for a Joint Package Online

Package Application Business

Online Banking Appendix Business

Apply for a Business Package Online

Already have a Package?

If you need to upgrade to an Online Banking Package, complete the Package Amendment Form detailing what you would like to do and submit with the applicable Appendix above. 

Sign-up for your Free Local Debit Card

Local Debit Cards are available to all customers, free of charge and can be used at all locations using the Local Debit Card Acceptance Service. Click here to see the full list of establishments offering the service. 

The transaction you will be able to undertake using your Local Debit Card include:

Sales – Use the Local Debit Card to make payment for goods or services purchased from any participating business.

Cashback – Participating establishments can offer cashback to their customers making payment by card.

Refunds – Participating business can also refund your payment automatically to your account should you return any goods to them. 

Pre-authorisation – This card feature will allow you and your service provider to set aside an agreed amount to reserve the services requested.

Sign-up for your free Local Debit Card and limit your need to visit the bank. All forms must be returned to the Bank at the Customer Service Terminal (Station 5) or the Drop-in box at the Wharf. We will contact you for verification. 

For further information, contact us on customerservices@sainthelenabank.com.

Note: If you are applying for both Online Banking and Local Debit Card, you only need to complete one Package Application Form and submit both Online Banking Appendix and Local Debit Card Appendix with the application.

Package Application Individual

Local Debit Card Appendix Individual

Apply for an Individual Package Online

Package Application Joint

Local Debit Card Appendix Joint

Apply for a Joint Package Online

Package Application Business

Local Debit Card Appendix Business

Apply for a Business Package Online

Already have a Package?

If you already have a package, complete the Package Amendment Form detailing what you would like to do and submit with the applicable Appendix above. 

Automated Payment Services

Bank of St Helena Ltd offers customers a number of automated alternatives to paying by cash, or having to go to the Bank at all. These include:

Local Debit Card – Use your card to make payment for goods and services. Cashback services are available from participating stores. 

Standing Order Payments – Use our Standing Order service to make automated regular payments of a fixed amount.

Direct Debit Payments – Use this automated payment service to pay your bills with participating businesses. Enquire with us for further details.

Online Banking – Use this service to do it all! Check your balance, make local and international payments and create, process and re-use journals.

Use Telephone Card Services

Local Debit Card customers have access to our Telephone Card Services on 25335 for 24-hour automated card support. Using this service, you can:

  • Check your Account Balance
  • Activate your Card
  • Change your PIN Number
  • Change your Card Security Number
  • Block your Card

Click here for full ‘How to use Telephone Card Service’.

Keeping you Informed on Opening Hours

As a precautionary measure, the Airport Kiosk will be closed until further notice.

The Wharf Kiosk will be open as normal on Thursdays and Fridays (09:00 – 14:30) and will now open on select Saturdays (08:30 – 12:30) to limit the queues in the main branch. 

The main branch will extend its opening hours on Saturdays from 08:30 – 12:30, giving customers more time to visit the bank and help minimise queues.

All banking sites have applications for Online Banking and Local Debit Cards for customers to sign-up.

Visit our Opening Hours page for full details.

Stay Safe

Here are some posters from the World Health Organisation on protecting yourself and others from getting sick. Click here for more advice and posters from the World Health Organisation. 

Contact Us

(+290) 22390

customerservices@sainthelenabank.com