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Are you COVID Prepared?

COVID-19 Advice for Customers

What can you expect when visiting the Bank

We would like to inform customers that Bank of St Helena WILL NOT be enforcing masks within any Bank locations. Customers may wear masks at their own preference, however, we encourage all customers to consider social distancing and follow good hand hygiene advice when visiting the Bank i.e. sanitising hands.

Automated Payment Services

Bank of St Helena Ltd offers customers a number of automated alternatives to paying by cash, or having to go to the Bank at all. These include:

Online Banking – Use this service to do it all! Check your balance, make local and international payments and create, process and re-use journals (more information below).

Local Debit Card – Use your card to make payment for goods and services. Cashback services are available from participating stores (more information below)

Standing Order Payments – Use our Standing Order service to make automated regular payments of a fixed amount. Click here for more information

Direct Debit Payments – Use this automated payment service to pay your bills with participating businesses. Click here for more information

Register for Online Banking

Personal Online Banking
First-time Online Banking Users will receive a Three-Month Free Trial

With Premium Personal Online Banking (£2 per month), the transactions you will be able to undertake include:

Statements and Balance Checks – Access your statements and check your real time balance at any time.

Local and International Account Transfers – Undertake your account transfers at your convenience for both local and international transfers.

Journals – Create, process and re-use journals; ideal for multiple, monthly recurring payments.

i-Mail – Contact us with any queries.

 


 

Business Online Banking
STANDARD
First-time Online Banking Users registering for a Standard Package will receive a Three-Month Free Trial

With Standard Business Online Banking (£5 per month) the transactions you will be able to undertake include:

Statements and Balance Checks – Access your statements and check your real time balance at any time.

20 Local and Unlimited International Account Transfers – Undertake your account transfers at your convenience for both local and international transfers.

1 Journal Batch – Create, process and re-use 1 journal; ideal for multiple, monthly recurring payments.

i-Mail – Contact us with any queries.

PREMIUM

With Premium Business Online Banking (£30 per month) the transactions you will be able to undertake include:

Statements and Balance Checks – Access your statements and check your real time balance at any time.

Unlimited Local and International Account Transfers – Undertake your account transfers at your convenience for both local and international transfers.

Unlimited Journals – Create, process and re-use 1 journal; ideal for multiple, monthly recurring payments.

i-Mail – Contact us with any queries.

Direct Debits – Save time, by processing a Direct Debit Collection service from your Online Banking account.

IT Setup Support – Bank of St Helena can provide the necessary support to assist in the set up of your users and administrators. 

Sign-up for Online Banking and limit your need to visit the Bank. All forms must be returned to the Bank at the Customer Service Terminal (Station 5) or the Drop-in box at the Wharf. We will contact you for verification. 

For further information, contact us on customerservices@sainthelenabank.com.

Note: If you are applying for both Online Banking and Local Debit Card, you only need to complete one Package Application Form and submit both Online Banking Appendix and Local Debit Card Appendix with the application.

Apply for an Individual Package Online

Download Individual Package Application Form

Download Individual Online Banking Appendix

Apply for a Joint Package Online

Download Joint Package Application Form

Download Joint Online Banking Appendix

Apply for a Business Package Online

Download Business Package Application Form

Download Business Online Banking Appendix

Already have a Package?

If you need to upgrade to an Online Banking Package, complete the Package Amendment Form detailing what you would like to do and submit with the applicable Appendix above (download form only). 

Amend your Package Online

Download Package Amendment Form

Offer your customers St Helena Pay

With over 3,000 Local Debit Cards in circulation, businesses are invited to offer their customers St Helena Pay.

Apply for St Helena Pay Online

Download St Helena Pay Application

Register for your Free Local Debit Card

Local Debit Cards are available to all customers, free of charge and can be used at all locations using St Helena Pay. Click here to see the full list of establishments offering the service. 

The transaction you will be able to undertake using your Local Debit Card include:

Sales – Use the Local Debit Card to make payment for goods or services purchased from any participating business.

Cashback – Participating establishments can offer cashback to their customers making payment by card.

Refunds – Participating business can also refund your payment automatically to your account should you return any goods to them. 

Pre-authorisation – This card feature will allow you and your service provider to set aside an agreed amount to reserve the services requested.

Register for your free Local Debit Card and limit your need to visit the bank. All forms must be returned to the Bank at the Customer Service Terminal (Station 5) or the Drop-in box at the Wharf. We will contact you for verification. 

For further information, contact us on customerservices@sainthelenabank.com.

Note: If you are applying for both Online Banking and Local Debit Card, you only need to complete one Package Application Form and submit both Online Banking Appendix and Local Debit Card Appendix with the application.

Apply for an Individual Package Online

Download Individual Package Application Form

Download Individual Local Debit Card Appendix

Apply for a Joint Package Online

Download Joint Package Application Form

Download Joint Local Debit Card Appendix

Apply for a Business Package Online

Download Business Package Application Form

Download Business Local Debit Card Appendix

Already have a Package?

If you need to upgrade to an Online Banking Package, complete the Package Amendment Form detailing what you would like to do and submit with the applicable Appendix above (download form only). 

Amend your Package Online

Download Package Amendment Form

Use your Local Debit Card to pay in to and withdraw from your Account

All Local Debit Card Holders are reminded you can use your Card to pay into and withdraw money at all Bank location – simply present your card and cash for pay-in and enter your PIN OR present your card and state the amount to be withdrawn and enter your PIN.
Please note you can only pay in to or withdraw from the account registered on the card.

Use Telephone Card Services

Local Debit Card customers have access to our Telephone Card Services on 25335 for 24-hour automated card support. Using this service, you can:

  • Check your Account Balance
  • Activate your Card
  • Change your PIN Number
  • Change your Card Security Number
  • Block your Card

Click here for full ‘How to use Telephone Card Service’.

Use Cashback Service

If you are shopping and realise you need a little extra cash, check with the cashier if you can also get cashback on your sale and skip a visit to the Bank.

Drop your Banking Forms in the Designated Boxes or at the Customer Service Terminal

Bank of St Helena Ltd strongly advises customers to use the Drop-in Boxes located to the left of the entrance in the main Bank, at the Wharf Kiosk and Remote Banking sites; or the Customer Service Terminal (Station 5). 

Tellers will continue to process Cash Withdrawals and Pay-in Requests at the counters for all banking sites, but it is recommended that other banking requests be completed using the drop-in system. Paperwork that can be dropped includes: Account Transfers, Bill Payments and Remittance Forms. 

For application forms and information, customers can use the Customer Service Terminal. You may also collect Local Debit Card Packs, Online Banking Packs and Cheque Books from the Terminal as well. 

Submit Applications and Forms Online

Bank of St Helena offer online forms, allowing customers to submit requests online without the need to visit the Bank.
We would like to remind all customers that online applications and forms available through the official website will not be accepted by email. This will also be applicable to signed applications and forms emailed to individuals and businesses that are dropped at the Bank for processing.

Click here to view all Online Applications

Loans and Payments

The Bank is prepared to work closely with Lending customers should they be able to demonstrate how the potential threat of COVID-19 has impacted them. Please contact the Lending Section on (+290) 22390.

Coronavirus and Cash

We’re sure customers will be wary about the use of cash. According to a study by Bank of England using a high dose of coronavirus on both paper and polymer notes:
“Cash is typically stored securely in wallets, tills or safes, meaning its risk of direct contamination is much lower than exposed surfaces in retail or domestic environments onto which exhaled droplets from an infected person can fall. Contamination of banknotes, where it could occur, is most likely to be indirectly by transfer from the hands of an infected person or when someone touches a contaminated surface and then touches a banknote. Any contamination by these routes would be likely to result in much lower levels of the virus than by direct contamination modelled in this study.
Where contamination does happen, this work shows that the virus typically declines rapidly over a period of hours, and it represents no greater risk than other surfaces people come into contact with as part of their everyday lives… In summary, any risk from handling cash should be low.”

Click here to read the full study

Stay Fraud Safe

We will never ask you for your full password or security details when contacting us. You must inform us promptly if any contact details you have provided to us have been compromised or are no longer up-to-date. You should comply with any data security updates or advice we may provide from time to time.
To report suspicious account activity, please contact us promptly at SAR@sainthelenabank.com.

Click here for our full Data Security Guidance

Stay Safe

Protect yourself and others from getting sick. Click here for advice and posters from the World Health Organisation. 

Contact Us

(+290) 22390

customerservices@sainthelenabank.com