PIN and / or Security Number resets can be performed via the Tourist Card Online Portal. A reset validation email will be sent, so you will need to ensure you are able to access the email account used to register for the service.
Both the PIN and Security Number are 6 digits long. A Card PIN is used to authorise Tourist Card payment transactions when paying for goods and services. Your Security Number is used to confirm your identity when contacting the Bank.
You are able to report your card lost or stolen by logging into your Tourist Card Online Portal. Reporting your card lost or stolen will automatically place a card block on your card. A request for a replacement card is also available within your portal. Optionally, you can contact us on +290 22829, we will cancel your card and issue a replacement tourist card if desired.
If you think you have misplaced your card and want peace of mind, you can freeze spend on your card using the suspend card feature, found in your Tourist Card Online Portal. You can unfreeze just as easily if you find your card again.
A request for a new card can be completed in your Tourist Card Online Portal.
Use the Forgot your Password option on the Tourist Card Portal password entry page.